Last updated: 27 July 2026. This page explains what information Toughees Telecom collects, why, and how we protect it — both on this website and when we repair your device.
Toughees Telecom ("we", "us", "our") operates a local device repair shop at Shop #7, Basement, Mexican Kitchen / California Burrito Building, Main Road, Block B-7, Arjun Nagar, Safdarjung Enclave, New Delhi, Delhi 110029, and this website at https://tougheestelecom.in. This Privacy Policy applies to information collected through this website, our enquiry forms, WhatsApp, phone calls, and in the course of repairing, buying or selling a device with us.
When you use our enquiry forms, call, or WhatsApp us, we collect information you provide directly, which may include:
We do not require you to create an account or log in to use this website, and we do not knowingly collect information from anyone under the age of 13.
We use the information you provide to respond to your enquiry, provide a repair quote or valuation, schedule pickup and drop, complete a repair or purchase, issue invoices, and follow up on warranty claims. We may also use your phone number or email to send you service updates related to a repair or order you've placed with us — we do not send unsolicited marketing messages.
When you bring in a device for repair, our technicians only access the parts of your device necessary to diagnose and fix the reported issue — for example, powering it on, testing the affected component, or checking connectivity after a repair. We do not browse, copy, or share personal files, photos, messages or accounts stored on your device. For repairs that involve a full device reset or data wipe (such as before resale, or when required to fix certain software faults), we will always inform you in advance so you have the chance to back up your data first. See our Data Transfer Service page if you need help backing up or moving your data before a repair.
We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in these limited circumstances:
This website displays customer reviews sourced from our Google Business Profile via the Google Places API, and links to our Google Maps listing and WhatsApp. These third-party services have their own privacy policies governing how they handle data, which we encourage you to review separately.
Our website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, though some parts of the site may not function as intended without them.
We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain enquiry and repair records for as long as reasonably necessary to provide our services, honour warranty periods, and comply with our GST and accounting obligations under Indian law — typically no longer than a few years unless a longer period is required by law.
You can ask us to review, correct, or delete the personal information we hold about you at any time by contacting us using the details below. We'll respond to reasonable requests as quickly as we can.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.
If you have any questions about this Privacy Policy or how we handle your information, contact us at sales@tougheestelecom.in, call +91 99715 85123, or visit us at Shop #7, Basement, Mexican Kitchen / California Burrito Building, Main Road, Block B-7, Arjun Nagar, Safdarjung Enclave, New Delhi, Delhi 110029.
