What is the Return policy period applicable for different categories?
* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product’s return/replacement policy.
Return Period after Delivery or Installation
****Electronics: Mobiles etc… No Return Policy
****Electronics: Mobiles, Tablets, Laptops, Computer Accessories, Mobile Accessories, Computer Peripherals, Smart Home Appliances, Game and Smart Wearable’s.
7 Days replacement policy, only if the device is defective, if under manufacturer warranty, buyer will have to visit service centre, in case if the buyer still wants to return the product, we will take the product to service and get it repaired or replaced. In case the product is not repairable or replaceable, we will refund the amount. In case if the buyer doesn’t like the product and still wants to return it, a restocking fees will be applicable, which may amount to 50% of the product value, depending upon the condition in which the product is received.
Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
The return period for such products commences from the date of installation.
How does TOUGHEES TELECOM help in resolving any issue with a product purchased on TOUGHEES TELECOM?
Over a call to our care number , you can lodge a ticket on this issue ,then the process impied will be shared and will be resolved in the presribed time.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
What are the checks done by TOUGHEES TELECOM while Taking back / (picking up) a return product from the customer?
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions.
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product’s original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Whats procedure to Return on TOUGHEES TELECOM?
You can return an order by following these steps:
- Create a Return Request
– Log into TOUGHEES TELECOM
– Go to ‘My Orders’
– Click ‘Return’ to open the Return Request form
– Select ‘Replacement’ or ‘Refund’
- ‘Item to be Returned’ is picked up
The item you wish to return Should be Dispatched by you.
- Replacement/Refund Initiated
In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.
– Please ensure that the correct and complete product is handed over
– The product should also be in unused, undamaged and original condition
– Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories
Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here
What is TOUGHEES TELECOM Replacement Guarantee?
There is a possibilty also that you may have received a product in a damaged or defective condition or if it is not as described, you can lets us know this immediately and TOUGHEES TELECOMReplacement Guarantee to get a brand new replacement at no extra cost!
– In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here.
What is Protection of TOUGHEES TELECOM users ?
TOUGHEES TELECOM Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at firstname.lastname@example.org in case you want to raise a dispute. TOUGHEES TELECOM looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from TOUGHEES TELECOM for settling the dispute.
When are returns not possible?
There are certain cases where it is difficult for us to take returns
– Return request is made outside the specified time frame
When are Refunds considered ?
– when a Seller cannot provide replacement
– when a dispute has been ruled in your favour
Seller also allows Refunds on select categories under certain conditions. Please check with the individual Seller’s Returns Policy.
I have requested a replacement, when will I get it?
Well every system is created for tiemly action and delivery but any unforseen action is regretted, but if there has been extensive delay do intimate us .
I’ve still not received the refund to my bank account?
Once we have confirmed you that a refund is on the way, be assured sooner you are going to get it.
Do conatct us if the delay is been too extensive as per the promised date.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
– We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
– Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
– Mention the Return ID on the package so that we can acknowledge your return
– Please mention Seller’s address as specified in the email notification sent to you
– Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.
What to do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
What happens to my refund if I don’t get a replacement/exchange as requested?
In this case when we are not able to fulfill your product cost refund or exchange to alternative then full refund will be provided on successful pick up of the product at no extra cost.